Shipping Policies

Shipping Policy

Thank you for shopping with us! We are committed to providing you with the best shipping experience possible. Please review our shipping policy below for all the details regarding shipping within Italy.

1. Shipping Locations

We currently ship within Italy and offer both domestic and international shipping. For international orders, please check if we deliver to your specific location.

2. Processing Time

  • Order Processing: All orders are processed within 1-2 business days. Orders placed after 12:00 PM CET or on weekends/holidays will be processed the following business day.
  • Order Confirmation: You will receive an email confirmation once your order is successfully placed. You will also receive a shipping confirmation email with tracking details once your order has shipped.

3. Shipping Methods & Delivery Times

  • Domestic Shipping:

    • Standard Shipping: Delivery within 2-7 business days (excluding weekends and holidays).

    • Express Shipping: Delivery within 1-4 business days for faster processing (available for an additional fee).

    • Shipping Rates:

      • Standard Shipping: Free for orders over €60, otherwise €5.
      • Express Shipping: €10.

  • International Shipping:

    • Europe: Delivery within 5-7 business days.
    • Rest of the World: Delivery within 7-14 business days (varies by destination).
    • Shipping Rates: International shipping rates will be calculated at checkout based on the destination country and package weight.

4. Shipping Partners

We work with trusted courier services to ensure timely delivery, including:

  • Poste Italiane (Italian Post)
  • GLS
  • DHL
  • UPS
  • FedEx

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track your shipment using the carrier’s tracking system or visit our website to check your order status.

6. Delivery to PO Boxes

We do not offer delivery to PO Boxes. Please ensure that your shipping address includes a valid street address.

7. Shipping Fees & Taxes

  • VAT: All prices displayed on our website include 22% VAT, which is the standard rate for goods sold within Italy.
  • International Orders: For international deliveries, customs duties and taxes may be applied upon arrival in your country. These are the responsibility of the recipient, and they are not included in the price at checkout.
  • Customs Clearance: We are not responsible for any delays caused by customs processing in your destination country.

8. Lost or Damaged Packages

We take great care in packaging and shipping your orders. However, in the rare event that your package is lost or damaged during transit:

  • Please contact us immediately at royalopulence93@gmail.com or call our customer service at +39 3891364455
  • We will work with the carrier to resolve the issue and, if necessary, issue a replacement or refund, depending on the situation.

9. Returns & Exchanges

We hope you love your purchase, but if you’re not completely satisfied, we offer a 14-day return policy for most items. To be eligible for a return:

  • Items must be in new, unused condition with original packaging.
  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  • Please contact us to initiate the return process at royalopulence93.com

Note: Some items, such as personalized products or perishable goods, may not be eligible for returns. Please refer to our Return & Refund Policy for more details.

10. Holidays & Weekends

  • We do not process or ship orders on weekends or public holidays in Italy.
  • During the holiday season (e.g., Christmas, Ferragosto), shipping times may be slightly longer due to high order volumes. We encourage early ordering to ensure timely delivery.

11. Contact Us

If you have any questions or need assistance with your order, please don't hesitate to contact our customer support team at:

  • Email: royalopulence93@gmail.com
  • Phone: +39 3891364455

Thank You for Shopping with Us!

We appreciate you and we're looking forward to serving you again. Enjoy your shopping experience at Royal Opulence Jewelry KN